Refund Policy
Welcome to MeadowLocalStream’s Refund Policy. We are dedicated to delivering fresh, delicious pizza and a pleasant dining or delivery experience. If you are not completely satisfied with your order, this policy explains how refunds, exchanges, and credits work. This policy applies to orders placed through our site at meadowlocalstream.xyz and in our pizzerias in London, United Kingdom.
Eligibility
Refunds and exchanges are available for eligible orders within 14 days of purchase when the order is incorrect, damaged, or not as described. To be eligible, you must provide proof of purchase and contact us within the stated window. Gift cards, promotional items, and custom or special orders may have different terms, which will be outlined at the time of purchase.
Non-refundable items
For reasons of food safety and quality, we cannot offer refunds for items that have been partly consumed, consumed, or left at room temperature for extended periods. Additionally, special dietary accommodations or customization requests may affect eligibility for refunds. If an item is clearly prepared incorrectly by our staff, we will review and remedy accordingly.
Refunds, replacements, and credits
If your order is eligible, you may choose among the following remedies: - A full refund to the original payment method. - A replacement item of equal value, subject to availability. - A credit toward future orders at MeadowLocalStream for the value of the eligible portion.
Refunds for online orders will be processed to the original payment method within 5–7 business days after approval. Cash refunds in-store will be issued immediately, or a receipt-validated credit can be applied to your next purchase. We reserve the right to determine eligibility and to limit refunds to the amount paid, excluding delivery charges where applicable.
Damaged or incorrect items
We understand how disappointing it is to receive an incorrect or damaged item. Please contact us within 7 days of delivery with your order number, photos of the item, and a brief description. We will review and offer an appropriate remedy, typically a replacement or credit if the issue is confirmed.
Delivery issues
Delivery delays, missing items, or incorrect hot/cold packaging are handled case by case. If items are missing or significantly misdelivered, please report the issue within 48 hours of delivery so we can investigate and resolve promptly.
How to request a refund
To request a refund or exchange, please contact +44 20 7946 0958 or visit meadowlocalstream.xyz and use the order number and reason for the request. Include your name, delivery address, and a brief description of the issue. Our team will acknowledge your request and provide next steps within 1–2 business days.
Processing timeline and limitations
Refunds are issued to the original payment method unless alternative arrangements are agreed. Credit or voucher refunds may have expiration dates and usage restrictions. Please note that processing times vary by payment provider and bank policies, and bank holidays may affect timelines.
Storage, privacy, and data
We collect minimal data to process refunds and maintain quality control. Your information is handled in accordance with our privacy policy and applicable laws. For questions about data handling, contact MeadowLocalStream at +44 20 7946 0958.
Questions and contact information
If you have any questions about this policy, please reach out to us at +44 20 7946 0958 or visit meadowlocalstream.xyz. You can also write to us at the following address: 43 Bedford Street, London, WC2E 9HA, United Kingdom. Last updated: October 2025.